well back on 6-5-08 I ordered an injen intake for my car from an injen retailer- new level motorsports. [ http://www.injenairintakes.com/ ]
well after a few days on 6-10-08 I sent new level motorsports an email because I had noticed that I had not been billed for the correct amount of $297.80 which was the price of the intake with 3 day fedex shipping. Instead I had only been billed for the price of the intake which was $274.99 and did not include the shipping. (they undercharged me). I also inquired as to why I had not recieved a tracking number yet, or as to why my order did not even show as being shipped on their website.
so this is how it went-
and that was the email I sent recently. I've heard no response yet whatsoever from injen. I also haven't gotten anymore emails or communication from new level motorsports. I still haven't been billed for the correct amount yet, and I still don't have a tracking number yet, nor does their website show my order as being shipped yet.
am I getting screwed? I'm beginning to think I should do a chargeback thru my credit card company to get my money back. I don't want to be a dick, but its been over 10 days now, and I haven't gotten an answer as to what the problem or holdup is. I would understand if injen is out of stock of the intakes and it takes time to make more, but how hard is it to simply find out the status of my order and tell me? Poor customer service IMO.
well after a few days on 6-10-08 I sent new level motorsports an email because I had noticed that I had not been billed for the correct amount of $297.80 which was the price of the intake with 3 day fedex shipping. Instead I had only been billed for the price of the intake which was $274.99 and did not include the shipping. (they undercharged me). I also inquired as to why I had not recieved a tracking number yet, or as to why my order did not even show as being shipped on their website.
so this is how it went-
Originally posted by me
Originally posted by new level motorsports
Originally posted by me
Originally posted by new level motorsports
Originally posted by me
am I getting screwed? I'm beginning to think I should do a chargeback thru my credit card company to get my money back. I don't want to be a dick, but its been over 10 days now, and I haven't gotten an answer as to what the problem or holdup is. I would understand if injen is out of stock of the intakes and it takes time to make more, but how hard is it to simply find out the status of my order and tell me? Poor customer service IMO.
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