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My experience with WheelDealersDirect.com DBA ALLSTAR AUTO DESIGN, INC. has prompted me to write this up.
Moderators, if this does not belong in this Section, please move it.
I have recently purchased a Wheel and Tire package from WheelDealersDirect.com.
I did receive my four Toyo Proxes4 245/45ZR18 tires mounted and balanced on Zinik Minardi 18x7.5 +42mm Offset. The Wheels and Tires are all great. That said.... here is my problem, and a caution for those G6'ers considering a purchase from this company.
When I called them to place my order, they were quick to help me. As I thought the transaction was coming to a close, Steve said that I "needed hub rings" to go with the wheels, so that they would be properly centered on the hub. This came as a surprise to me, but he said "I needed them." So, having never purchased wheels before I took his advice and opted for the cheaper plastic "hub rings" at $20 each.
I received the Wheels and Tires, but not the free "Install Kit" (lugs and locks) or the hub rings last Friday. I was dissapointed, in that I had the wheels and tires, but could not install them. In talking with a coworker, he was very skecptical that I "needed" hub rings. He convinced me that I should look into it. I then called Zinik directly and asked about the "need" for hub rings. The Zinik representative was surprised to hear that I was told that I "needed them", so much so that he wanted to know exactly what was said to me. I got a lesson from him on how the wheel is centered on the hub by the taperd lug hole and the lug nut itself. Ok, good.... I dont "need" the hub rings.
I then called WheelDealersDirect and Steve was not available. I told the person I talked to that I did not receive the "Install Kit" or the "hub rings", and that I did not want the hub rings sent to me, and take the $80 off my bill. Steve was not in, I would have to call back on Monday.
On Monday I was told that Steve had called in with a "family emergency" and to try back in a few hours. Several hours later, he was still not in.
Today, Tuesday September 3, 2006 I reached Steve. I told him I did not receive the "Install Kit" or "Hub Rings", and that I did not want the hub rings sent to me. He said he needed 20 minutes to check with the shipping department. and that I should call back. I wanted a confirmation that he would deduct the $80 hub rings from my bill. He told me they were "made for my car" and when I told him "I don't believe that" he got upset with me and went off about how I was talking down to him, and not to treat him like a child. I tried to apologize, and suggested that we start over, but he quickly said he had to check shipping and I could call back in twenty minutes, good day sir, click.
Twenty five minutes later I called back (after first calling my credit card company to start disputing the charges), and Steve took the call "Yeah". I said you asked me to call back? I didnt get the Install Kit or the Hub rings. He said "we shipped them" there was a 5th package.... then said no, the install kit was packaged in one of the wheel/tire packages, one of the packages weighed two pounds more. (I had been tracking the four packages, FedEx said they were all 34Lbs. Strange, I weighed the wheel/tire at 53lbs!) Again I stated that I did not receive any Install kit or Hub Rings, and want the $80 for the hub rings taken off of my bill and to have the Install Kit sent to me. He was rather upset and called me "a piece of shit." At that point, I simply restated the facts. I was lied to about the "need" for hub rings, and did not receive them or the Install Kit. I said that I guess my only option is to call my credit card company and dispute the charges, at which time he went off on me again. He said good luck, we have a signed note about the charges. I was really shoclked at the treatment I got. As he was calling me names, I said I'll take this up with my credit card company and hung up.
Fellow G6'ers Beware of WheelDealersDirect.com
Moderators, if this does not belong in this Section, please move it.
I have recently purchased a Wheel and Tire package from WheelDealersDirect.com.
I did receive my four Toyo Proxes4 245/45ZR18 tires mounted and balanced on Zinik Minardi 18x7.5 +42mm Offset. The Wheels and Tires are all great. That said.... here is my problem, and a caution for those G6'ers considering a purchase from this company.
When I called them to place my order, they were quick to help me. As I thought the transaction was coming to a close, Steve said that I "needed hub rings" to go with the wheels, so that they would be properly centered on the hub. This came as a surprise to me, but he said "I needed them." So, having never purchased wheels before I took his advice and opted for the cheaper plastic "hub rings" at $20 each.
I received the Wheels and Tires, but not the free "Install Kit" (lugs and locks) or the hub rings last Friday. I was dissapointed, in that I had the wheels and tires, but could not install them. In talking with a coworker, he was very skecptical that I "needed" hub rings. He convinced me that I should look into it. I then called Zinik directly and asked about the "need" for hub rings. The Zinik representative was surprised to hear that I was told that I "needed them", so much so that he wanted to know exactly what was said to me. I got a lesson from him on how the wheel is centered on the hub by the taperd lug hole and the lug nut itself. Ok, good.... I dont "need" the hub rings.
I then called WheelDealersDirect and Steve was not available. I told the person I talked to that I did not receive the "Install Kit" or the "hub rings", and that I did not want the hub rings sent to me, and take the $80 off my bill. Steve was not in, I would have to call back on Monday.
On Monday I was told that Steve had called in with a "family emergency" and to try back in a few hours. Several hours later, he was still not in.
Today, Tuesday September 3, 2006 I reached Steve. I told him I did not receive the "Install Kit" or "Hub Rings", and that I did not want the hub rings sent to me. He said he needed 20 minutes to check with the shipping department. and that I should call back. I wanted a confirmation that he would deduct the $80 hub rings from my bill. He told me they were "made for my car" and when I told him "I don't believe that" he got upset with me and went off about how I was talking down to him, and not to treat him like a child. I tried to apologize, and suggested that we start over, but he quickly said he had to check shipping and I could call back in twenty minutes, good day sir, click.
Twenty five minutes later I called back (after first calling my credit card company to start disputing the charges), and Steve took the call "Yeah". I said you asked me to call back? I didnt get the Install Kit or the Hub rings. He said "we shipped them" there was a 5th package.... then said no, the install kit was packaged in one of the wheel/tire packages, one of the packages weighed two pounds more. (I had been tracking the four packages, FedEx said they were all 34Lbs. Strange, I weighed the wheel/tire at 53lbs!) Again I stated that I did not receive any Install kit or Hub Rings, and want the $80 for the hub rings taken off of my bill and to have the Install Kit sent to me. He was rather upset and called me "a piece of shit." At that point, I simply restated the facts. I was lied to about the "need" for hub rings, and did not receive them or the Install Kit. I said that I guess my only option is to call my credit card company and dispute the charges, at which time he went off on me again. He said good luck, we have a signed note about the charges. I was really shoclked at the treatment I got. As he was calling me names, I said I'll take this up with my credit card company and hung up.
Fellow G6'ers Beware of WheelDealersDirect.com
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